Terms & Conditions

Thank you for visiting the Caresence.com.au website (the “Site”). The Site is designed to provide a convenient, private and informative retail experience for consumers to purchase products essential for maintenance of good health and for prevention of future illness. Accessible 24 hours a day, 7 days a week, the Caresence.com.au online store offers an easy and convenient method of ordering Caresence™ products online, along with a wealth of health-related information.

In these terms and conditions, “we” “us” and “our” refers to 3C International Pty Ltd (3C International) and Caresence™ . We want each visitor to the Site (“you”) to have a safe, pleasurable visit, so we have established the following terms and conditions so that we both know what to expect from each other. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. By using the Site you agree to be bound by the terms following. Please read them carefully. Your usage of the Site indicates your acceptance of these terms and conditions. Your placement of an order also indicates your acceptance of these terms and conditions.


Information Disclaimer

All information supplied has no warranty whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease. No warranty is made that any information on or linked to this Site is complete and/or accurate. All information contained on the Site, including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form.

Professional advice is required for each particular illness, disease, infection, injury or other medical condition and for dosages of the pharmaceutical product supplied via this Site. This information is not to be taken as any sort of medical advice whatsoever. You take full and total responsibility for what you do with this information, and any resulting outcomes from your actions.

The information contained in this Site is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels. Always seek the advice of your Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding yours or any other party’s medical condition. Nothing contained in the service is intended to be or should be taken for medical diagnosis or treatment.

Product images displayed are for representation purpose only. Actual product may differ from images shown.


Copyright and Trademark Notice

This Site is owned and operated by 3C International Pty Ltd (3C International). Unless otherwise specified, all material appearing on this Site, including the text, site design, logos, graphics, icons and images, photographs, graphics, typefaces and other material (collectively “Content”) as well as the selection, assembly and arrangement thereof is subject to applicable copyright laws. Copyright © 3C International Pty Ltd, ALL RIGHTS RESERVED. All audio and video clips are the sole property of 3C International or their respective content providers. All software used on the Site is the sole property of 3C International or those supplying the software. You acknowledge that the Site contains Content, audio and video clips and software that are protected by copyrights, trademarks, or other intellectual property rights, and that these rights are valid and maybe protected in all forms, media and technologies which exist now or are developed in the future. You may use the content of this Site only for the purpose of shopping on this site or placing an order on this Site and for no other purpose. No materials from this Site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without 3C International’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this Site may violate copyright, trade mark and other applicable laws and could result in criminal or civil penalties.


Disclaimer & Limitation of Liability for Products Sold

Except as expressly stated herein, 3C International makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Site. Except as expressly stated herein, 3C International expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to 3C International arising from any product sold on the Site shall be the price of the product ordered. In no event shall 3C International its directors, officers, employees and representatives be liable for special, indirect, consequential or punitive damages related to product sold.


Disclaimer for Use of Site

You expressly agree that use of the Site is at your sole risk. In no event will 3C International, its directors, officers, employees and representatives, third-party content providers or the like warrant that the site will be uninterrupted or error-free. In addition 3C International, does not make any warranty as to the results that may be obtained from the use of the Site, or use of the information, content, service, or products provided through the Site.

Further, 3C International explicitly disclaims any responsibility for the accuracy, content, or availability of information found on sites that link to or from the site from third parties. We cannot be held responsible for the accuracy, copyright compliance, legality, or decency of material contained in third-party sites, and you hereby irrevocably waive any claim against us with respect to such sites.

Under no circumstances shall we or any other party involved in creating, producing, or distributing the Site be liable for any direct, indirect, incidental, special, or consequential damages for loss of profits, good will, use, data or other intangible losses (even if we have been advised of the possibility of such damages) that result from (i) the use of or inability to use the site, (ii) the cost of procurement of substitute goods and services resulting from any data, information or services purchased or obtained or messages received or transactions entered into through or from the site; (iii) unauthorized access to or alteration of your registration information, transmissions or data; (iv) statements or conduct of any third party on the site; (v) negligent or wilful acts of 3C International , its directors, officers, employees and representatives or (vi) any other matter relating to the Site.

You agree to indemnify and hold 3C International, and our related bodies, corporate, directors, officers, employees and representatives harmless from any claim or demand, including reasonable legal fees, made by any you or any third party due to or arising out of the Content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms of Use, or your violation of any rights of another.


Your account obligations

In consideration of your use of the Site, you agree to:

  • Provide true, accurate, current and complete information about yourself as prompted by the registration form (the “Registration Information”) and
  • Maintain and promptly update the Registration Information to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your registration and refuse any and all current and future use of the Site.

You are responsible for maintaining the confidentiality of your password and registration and are fully responsible for all activities that occur under your password and registration. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security. 3C International considers this Registration Information private. The information is kept on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, for statistical purposes to improve our site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you.


Currency used and Pricing

The nominated currency used for all transactions is Australian Dollars (AUD$). All prices displayed on the website will be in AUD$ and be inclusive of GST (Australian domestic Goods and Services Tax).

Caresence™ reserves the right to change prices without notice. All prices and orders are displayed and processed in Australia Dollars (AUD) and will include Goods and Services Tax (10% GST) for all orders being delivered within Australia.

Customers having orders delivered outside Australia are exporting the goods and therefore shall not subject to the GST and this component will be removed automatically prior to final calculation for payment.


Payment methods

Credit Cards: We accept Visa, Mastercard and Union Pay. There is no surcharge for using Visa or Mastercard. Please be sure to provide your exact billing address and telephone number – the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. Your credit card will be billed as soon as your order is placed. This is done to protect the security of your credit card details, as we do not store your card details at any point. In the event that we cannot fulfill your order or some items cannot be shipped, we will refund the difference back to your credit card. These refunds may take several business days to appear on your statement.


Our website offers on-line purchasing. Orders via phone, fax or email will not be accepted.

Money Orders, Cashier’s Cheques, Company Cheques and Personal Cheques:

3C International does not accept money orders, cashier’s cheques, personal cheques and company cheques.


Overseas Customers

It is your responsibility to ensure that their country’s customs/quarantine laws accept the import of products purchased.

3C International cannot provide assurance or information relating to a foreign country’s customs regulations.

Any extra customs charges or any other charges are to be paid for by the receiver, 3C International takes no responsibility for any extra charges that may occur.

3C International does not take responsibility for items confiscated at your country’s port and will not provide a refund or exchange in this occurrence.

3C International does not accept any responsibility for customs delays that may apply in the destination country.


Order acceptance policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. 3C International reserves the right at any time after receipt of your order to accept or decline your order for any reason. 3C International reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.


Your conduct

You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site. You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site.


Our rights

3C International may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property or the rights of the users, our directors, employees, representatives, sponsors, third party providers or licensors. We are not responsible for screening, policing, editing, or monitoring such Content.

3C International may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.


Typographical errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, 3C International shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. 3C International shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled 3C International shall immediately issue a credit to your credit card account in the amount of the incorrect price.


Applicable law

As far as legally possible this Agreement, its terms and conditions and the Use of this Site shall be governed by the laws in existence from time to time in Australia. Any claim relating to the Site, the services provided through the Site or the Content shall be governed by the internal laws of the state of NSW and you agree to submit to having the matter dealt with in a court in Sydney in the state of NSW Australia.



These terms are effective even if this Agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your registration and all related information and files under your registration and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.


General information

These Terms of Use constitute the entire Agreement between 3C International and you and govern the use of the Site. You may also be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. If any provision of the Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms of Use remain in full force and effect.


Security and privacy

Users acknowledge that their access to the website may be monitored and tracked by 3C International by the use of cookies and/or retailer ids. 3C International does not sell, rent or give away user information (including phone numbers and e-mail addresses). This information is highly respected and is only used to assist 3C International in providing you with valued services. Any information provided by users or their browsers (including cookies) will be for the use of 3C International, the operator of this Site. 3C International will not disclose personal information about users or their browsing habits to any other third party, unless users give 3C International express permission to do so, or unless required to do so by law. 3C International may disclose aggregated information about users in general and statistics related to this website to others, but in doing so, will not disclose information about any particular individual. Notwithstanding the above, users acknowledge that transmissions to and from this Site may be monitored, intercepted or modified by other parties.


Linking and framing

Links to external sites from this Site are provided for convenience only and 3C International does not endorse or make any warranty with respect to such external sites.


Site availability

3C International does not warrant that the Site will be available at any time. Users acknowledge that the Site may be unavailable for a number of reasons, including due to matters beyond 3C International’s control, and shall not hold 3C International accountable in respect of any claims arising there from. 3C International does not warrant that users’ access to the Site will meet any particular performance criteria.


Item availability & catalogues

Not all items displayed in our catalogues will be available to purchase on the Site. These products are available at participating 3C International’s retailer stores while stocks last.


Limited purchase quantities

3C International reserves the right to monitor and limit the purchase amounts of products at its sole discretion. 3C International reserves the right to restrict sales to a non-commercial level at its sole discretion. In such cases 3C International will reduce product(s) to what 3C International considers a non-commercial quantity. Any commercial size quantities should be request by email to: info@caresence.com.au



This Site delivers to both Australian and International postal addresses.

Australian Orders

  • Are sent via Australia Post
  • Products are shipped between Monday and Friday

You can request an Authority to Leave for your order with Australia Post after the order is placed. 3C International and couriers associated with the delivery do not accept responsibility for any loss or damage which results from the Authority to Leave delivery method. As this is not a registered service and no signature is required upon delivery we recommend only selecting this option if the destination is safe.

If the option for ‘authority to leave parcel’ is selected, Australia Post will leave your parcel at the address provided on your order. Please note that if Australia Post’s drivers cannot locate a safe location to leave your parcel a card will be left detailing the nearest Australia Post outlet where the parcel can be collected during business hours.

If this option is not selected, parcels will be delivered to the provided address and will require a signature on receipt. It is recommended to provide a work address for delivery if no one is home during business hours. Where no one is home to sign for the parcel, a card will be left detailing the nearest Australia Post outlet where the parcel can be collected during business hours.

3C International endeavours to supply goods within the following time frames in accordance with Australia Post time frames: NSW- Metro – up to 2 business days; NSW- Country – up to 5 business days; Other State in AU – Metro – up to 3-6 business days, depending on lodgement and destination points. All time frames are listed as business days.

3C International recognises that these timeframes are a guide and at times, will change due to multiple logistical factors. 3C International will not provide credits or replacements on orders delivered outside these time frames.

International Orders

  • Are sent by registered post with Australia Post
  • For all international orders the freight charge is calculated with Australia Post based on weight.
  • It can take 10-16 business days to receive your order

Incorrect shipping address

In the event that the receiver has typed the wrong shipping address, and the product is returned to us, the receiver must pay for the postage prior to re dispatch. No refund will be offered or authorised if the receiver has typed the wrong shipping address and the product is lost in transit.


Updates to Privacy Policy

We may amend this Privacy Policy at any time and from time to time. If we do so, we will post the amended Privacy Policy on our website so that you will always be aware of how we manage your personal information.



3C International accepts Mastercard and Visa. We utilise the internationally recognised Secure Server certificate (SSL) technology to ensure customers’ security.

3C International also uses PayWay Gateway Service . This system uses the industry’s best security methods and practises. All credit card numbers are housed within a secure environment. We never record a copy of your credit card details.


Credit Policy

3C International will cover the cost of freight of returned items where the mistake has been ours. The Site will accept returns of non-prescription lines within 30 days with proof of purchase if goods are faulty, damaged or incorrectly represented. Goods must be in acceptable condition and 3C International must be contacted prior to sending.

Products can be returned to 3C International Pty Ltd, however customer service must be contacted before a credit can be provided. All credits are paid back to the card which made the payment, no refunds will be provided by the store where you returned the product.


For all credit and returns, please contact:

(+61) 02 9247 5896



Medical Disclaimer


Information provided is not a substitute for medical advice and is for the purposes of general knowledge only. Always seek the advice of a qualified healthcare professional when starting any health or nutritional related treatment, continuing with medical treatment or with any questions you may have regarding any medical condition.